Any unwanted product must be returned/exchanged within 30 days. This must be from the date your parcel has been delivered in order to qualify for a refund, exchange or store credit (unless stated otherwise during promotional periods / festive holidays).

To receive a full refund or exchange, all products must be returned in their original, unworn, unused and unwashed condition, as you received them. This means all labels and tags must be attached, with no stains, marks, pulls, holes or odours.

If an item is returned to us damaged, worn or in an unsuitable condition, we cannot give you a refund or an exchange. All items are inspected on return.

We reserve the right to refuse returns/exchanges that are shipped after the 30-day grace period has expired or for items that are not returned to us in their original condition.

Please note, for hygiene reasons, any type of socks or underwear cannot be returned.

Please submit individual return requests for items from multiple orders and return them in separate parcels to avoid complications.
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Refunds are based on the product cost; shipping charges and return fees are non-refundable and both will be deducted from the final refund amount.
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Items returned for an exchange or store credit will not be charged for return fees (unless a home collection has been requested).
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Obtain tracked proof of postage for all returns/exchanges; Lovall is not liable for lost returns without proof of postage.
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Whilst often quicker, it can take up to 15 working days for us to receive and process your return (possibly longer in peak periods like Black Friday).
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Once we have received your parcel it can take up to 2-3 working days to process your refund or exchange.

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Once your refund is processed, it may take up to 5 working days for it to clear with your bank.
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If you have requested an exchange, your new order will be sent on a standard delivery service. Please allow up to 3-4 days to receive your new exchanged order.
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