Returning or exchanging an item with LOVALL is easy. Just follow the link to our online Returns Portal below and please ensure you have read our returns policy.
What you'll need:
Order Number (e.g LL00000)
The postcode, email address, or phone number linked to your order.
Important to know before you return:
We have a 30-day returns and exchange policy from the date you received your order.
We recommend checking our Returns Policy (here) to ensure you qualify for a return before registering your items.
To be eligible for a return, all items must be returned in their original, unworn, and unwashed condition, with all tags still intact.
Please select which items you are returning/exchanging and why.
Select the method you’ll be returning your order by (e.g. parcel drop-off store, lockers or a home collection).
If returning by a parcel drop-off, you will receive a QR code which will need to be presented when returning your parcel. The return fee is £1.99 for items being returned for a refund, and free for exchanges.
If returning via a home delivery, then a printer will be required to print off your returns label. This service is chargeable at 2.99 for items being returned for a refund, and £0.99 for an exchange.
It can take up to 15 days for us to receive your return (possibly longer in peak periods like Black Friday) and process your refund.
Once your refund is processed, it may take up to 5 working days for it to clear with your bank.
Please note if you opt for an exchange, the stock will be pre-reserved and it's possible. In the rare case this does not happen, you'll be automatically refunded for the item(s) back to your original payment method.
If you have read the above guidance and you still need further guidance then please don't hesitate to reach out to our customer care team (via the chat icon). We are always happy to help!
Received a faulty or incorrect item?
In the unlikely event you've received a faulty item, check out our 'Received a faulty item?' or 'Received an incorrect item' page.
Please don't return any damaged or incorrectly delivered goods unless you’ve been instructed to do so by a member of our Customer Care team. If you do this, it will delay us in resolving your issue.
Good to know: We understand that finding the perfect fit online can be tricky. Our customer care team are also trained Size Specialists. If you need any style, fit, or sizing advice before returning your items, feel free to reach out (via the chat icon) – we're always here to help!