EU (FR / DE) Returns
How do I make a return?
Please head to our Lovall Return Center and follow the steps to return your order. To get started, you’ll need:. Before you return. Returns and exchanges are accepted within 30 days of delivery. To be eligible for a return, Items must be unworn and i
Can I exchange an item?
We currently do not offer exchanges for orders placed through our EU, France or Germany stores. If you need a different size, length, colour or style, please return your original item for a refund or store credit and place a new order for the item yo
Returns Policy
We will happily accept items for a refund that are returned within 30 days of delivery. To receive a full refund on eligible returns, all items must be returned unworn, unused, and unwashed, in the same condition you received them, with all tags atta
How much does it cost to make a return?
Return costs for orders placed through our EU, France and Germany stores vary depending on the country you're returning from. The applicable return fee will be clearly displayed in our Returns Portal when you register your return, so you'll be able t
I can't access the Returns Centre
If you’re having trouble accessing our Returns Centre, there are a couple of things to check first. Check your details. Please make sure you’re entering:. If you’re unsure which details were used, our Customer Care team can help confirm this for you.
I'm outside the 30-day return period, can I still return my item?
We’re unable to accept returns outside of our 30-day return window. This is in place to ensure a fair and consistent experience for all customers. If you're unsure about the return deadline for your purchase, please check the date of delivery or refe
Have you received my return?
If you’ve sent your return but haven’t had your refund yet, don’t worry - there are a couple of steps before it’s completed. 1. Check your tracking. If your courier provided a tracking number, we recommend heading to their tracking page and checking