Returning from outside the UK and Europe is no problem! Follow our steps and return your order with ease.

For all customers that are unable to use the returns portal (typically outside of the UK and Europe), we recommend returning your order via your local postal service at a basic rate. You will need to cover the return shipping cost back to our HQ. We can then process your refund or exchange.
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We recommend visiting our returns policy here to ensure you qualify for a return.

Our returns address is as follows:

LOVALL

Units 2-3 Ridings Park

Eastern Way

Cannock

WS11 7FJ
United Kingdom

Important information: For all returns, please keep your proof of postage receipt. Should you have any questions on the above, then please contact our customer care team (via the chat icon).

Please note; that it will likely take longer than average for the return to reach us due to shipping times. Therefore, we kindly ask for your patience for the parcel to reach our HQ before returns are fully processed.

If tracking has updated that we have received the parcel and your refund has not been processed in 4+ working days, please get in touch with our friendly Customer Care team and we will be happy to resolve the issue for you.