In the unlikely event that you have returned a non-LOVALL item by mistake then please contact our customer care team (via the chat bot) with the following details:
Your full name
Your email address
The order number linked to your actual return (e.g. LL00000)
The date you returned the item
A description of the item you returned (including any photos)
Once we receive this information we will begin an investigation and do our absolute best to try and retrieve and return your item for you. We’ll, of course, do all we can to help, but unfortunately we can not offer any guarantees.
Important to know: Any product accidentally or incorrectly returned to Lovallwill be the responsibility of the sender, not Lovall. Additionally, any fees to return this to the sender will be at their cost.