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Cannot Log into my Account
Cannot Log into my Account
Updated over 2 months ago

If you are getting an error message when logging into your account, there are a few steps that may help to resolve this issue:

  • Ensure you’re on the correct store as your login is unique to your location

  • Check you’re using the same email address you used to sign up

  • Have you just forgotten your password? Hit the button below to reset.

Please note; we're unable to amend the email address on your account, therefore, if for any reason you wish to change your email address, you'll need to create a new account here.

If following the steps above does not help, please send us a message and our customer care team will be happy to help. Contact us by clicking the icon in the bottom right of your screen.


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