Don't worry, if you've paid via Klarna or Clearpay, your refund is still coming your way!

If you return an item that was paid for using Klarna / Clearpay, your statement will automatically update once your refund request has been processed.

If you've requested an exchange or gift card, your statement will not be adjusted. We recommend settling your payment as soon as possible to prevent any late payment charges or negative impacts on your financial status.

If Klarna / Clearpay has sent you payment reminders but your statement has not yet been adjusted, we advise contacting Klarna or Clearpay directly to see if they can pause any payments while you are waiting for your return to be processed.

Please note that LOVALL is not liable for any late payment charges or fees applied by Klarna / Clearpay.