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Order Not Shipped
Updated this week

Haven’t had a shipping email confirmation?

Once we have processed your order you will receive a shipping confirmation email, that will include your tracking number. If you can't find this email, please check your spam or junk folder.

In the unlikely event you have not received your shipping confirmation email then please follow these useful steps:

1. Please double-check our shipping times here and make sure that you have checked our dispatch cut-off times.

2. In peak periods (such as sales, Black Friday, Christmas, and product launches) there may be slight delays in processing your order.

In the unlikely event you do not get a shipping confirmation email, confirming your order has been dispatched within 3 working days after processing your order, please contact our Customer Care team with the below information:

  • Your name & Order Number (e.g LL00000)

  • Full Shipping Address

It may be a simple technical issue, in which case we apologise.

That's all the information we'll need from you. Our Customer Care team will take care of the rest and ensure this is resolved for you as soon as possible.

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