Once we have processed your order you will receive a shipping confirmation email, that will include your tracking number. If you can't find this email, please check your spam or junk folder.
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In the unlikely event you have not received your shipping confirmation email then please follow these useful steps:
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1. Please double-check our shipping times here and make sure that you have checked our dispatch cut-off times.
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2. In peak periods (such as sales, Black Friday, Christmas, and product launches) there may be slight delays in processing your order.
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In the unlikely event you do not get a shipping confirmation email, confirming your order has been dispatched within 3 working days after processing your order, please contact our Customer Care team with the below information:
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It may be a simple technical issue, in which case we apologise.
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That's all the information we'll need from you. Our Customer Care team will take care of the rest and ensure this is resolved for you as soon as possible.
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