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Tracking Your Order

How do I track my order?

Updated over 2 months ago

How do I track my Lovall Order?


When your order has been processed and shipped by our team, you'll receive a shipping confirmation email with all the details you need to track it. This email will include a tracking number and a link to the carrier's website where you can follow the progress of your Lovall parcel.

To track your order, simply click on the link in the email and enter the tracking number. You'll be able to see the current status of your shipment and an estimated delivery date. Your tracking will continue to update as your parcel makes its way to you.


Alternatively, you can log into your Lovall account and track your order.

How to check tracking if you already have a Lovall Account?

- Log into your account here

- Check the fulfilment status

- If the order is being shown as fulfilled, click the order

- Once on the order, click on the tracking link to be directed to your tracking




I am unable to track my order

If for some reason you're unable to track your order, don't worry! There may be a delay in the updates being reflected on the carrier's website. Please allow up to 48 hours to see some updates. If it goes beyond this time, it might be that tracking is slightly delayed but it's likely your order is still on its way to you. Or it's possible that there was an error in the email address provided during the order process.

Good to know:

There are two different types of tracking numbers depending on which courier service has been allocated to your order:

- Tracking Numbers starting with H01X8
​If your tracking number starts with H01X8, then please go to the EVRi website and track your parcel there: EVRi Tracking

-Tracking Numbers ending in "GB"
​If your tracking number ends in GB then please go to the Royal Mail website and track your parcel there: Royal Mail Tracking



If tracking hasn't updated in over 5 working days or if you have any other concerns, please get in touch with our friendly customer care team (via the chat icon) and we'll be happy to help.

We understand how important it is to have the most accurate and up-to-date information about your order and we're here to help you every step of the way. So, please don't hesitate to reach out if you have any questions or concerns, we are always happy to help.



My Tracking shows “returned to sender”

"Return to Sender" on your tracking means your package couldn't be delivered and is now heading back to LOVALL via the courier. This usually happens because of an incorrect address, no one being available to accept the package, refusal by the recipient, or unpaid customs fees.

When your parcel is labelled "Return to Sender," it shows the courier is in the process of sending it back to our warehouse.

As soon as the order is returned to us, we will issue a refund. If you are still uncertain as to why your order was returned to us or would like to discuss a resend, please get in touch with our customer care team (using the chat icon).

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