Make a return

Lovall

Your tracking details will be emailed to you as soon as your order has been dispatched.Whilst we aim for same day dispatch for most of our orders (excluding Saturdays) please allow up to 2 days for dispatch of standard delivery orders before contacting us.If you haven&#x2019;t received your shipping confirmation email with tracking information after this time, please contact our Customer Care team via the chat icon and we&#x2019;ll be happy to look into this for you.Before reaching out, we also recommend checking your spam or junk folder, as shipping emails can occasionally be filtered there.

Your tracking details will be emailed to you as soon as your order has been dispatched. Whilst we aim for same day dispatch for most of our orders (excluding Saturdays) please allow up to 2 days for dispatch of standard delivery orders before contact

I haven't received any tracking information?

Order Enquiries

What are your shipping times?

Do you offer free shipping?

If I order with Next-Day shipping, when will my order arrive?

How Do I Track My Order?

What if I’m not in for delivery?

How do I collect my parcel from InPost?

Will I pay customs and duties on my order?

Do you ship to Military addresses?

Shipping & Tracking

Can I cancel or edit my order?

Can I amend my delivery address?

Can I upgrade my shipping?

I haven’t received any tracking information?

Order Amendments

Where is my order?

My order is marked as delivered, but I have not received it

I’m missing an item from my order?

I have received the wrong item?

I have received a faulty item?

I need to change the email address on my order?

My Order has been returned to sender

How do I make a return?

Exchange An Item

Returns / Exchange Policy

Are Returns Free?

Can I return more than one order in the same parcel?

I can’t access the Returns Centre

I’m outside the 30-day return period, can I still return my item?

Have you received my return?

When will I get my refund or exchange?

I’ve returned a non-Lovall item by mistake

Can I return an item that was gifted to me?

Returns, Exchanges & Refunds

How do I get 10% off my first order?

Discounts – things to know

Why isn’t my discount code working?

Do you offer a Blue Light Card discount?

Do you offer a student discount?

What payment methods do you accept?

Gift Cards

Discounts & Payments

How do I care for my Lovall products?

What size should I choose whilst pregnant?

When will you be restocking?

Size & Length Guides

Product & Sizing

Contact Us

How do I create an account?

Influencer and Brand Partnerships

Careers / Work at Lovall

General & Technical

I haven't received any tracking information?Updated 2 days ago