Where is my order?Updated a day ago

If your order hasn’t arrived and the expected delivery timeframe has passed, please try the following first:

• Check your tracking link in your shipping confirmation email for the latest updates.
  
  
• Check safe places around your property and ask neighbours or household members in case the parcel was accepted on your behalf.
  
  
• Confirm the delivery address entered at checkout is correct. Orders can often be delayed or not delivered due to incorrect or incomplete delivery addresses.
  
  
• Look for delivery attempt notices: If you were not home at the time of delivery, your courier may have left a note to indicate that your order is waiting at a local depot, or has been rescheduled for delivery at a later date.
  
  
• Contact the courier directly using your tracking number for further delivery details.
  
  
• Please allow for possible delays. Sometimes parcels can be delayed due to factors outside of our control, such as busy periods, courier delays, or adverse weather.

If your tracking has not updated for 7 days or more, or you’re still unable to locate your parcel after completing the steps above, please contact our Customer Care team via the chat icon and we’ll be happy to investigate this for you.

To help us assist you quickly, please include:

• Order number
• Email address used at checkout
• Delivery address
• Tracking information