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Make a Return

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If your tracking shows your parcel as delivered but you can&#x2019;t locate it, please try the following first:<ul><li style="font-size: 12px; line-height: 2;">Check around your property and any safe places where the courier may have left your parcel.</li><li style="font-size: 12px; line-height: 2;">Ask neighbours, household members, or reception/building management in case it was accepted on your behalf.</li><li style="font-size: 12px; line-height: 2;">Check your tracking link for any delivery notes or a photo from the courier showing where the parcel was left.</li><li style="font-size: 12px; line-height: 2;">Contact the courier directly for further details on the delivery location.</li></ul>If you&#x2019;re still unable to locate your parcel after completing these checks, please contact our Customer Care team via the chat icon and we&#x2019;ll be happy to investigate this for you.To allow us to investigate with the courier, please contact us within 7 days of the delivery date shown on your tracking. Lovall is not responsible for lost or stolen goods outside of this 7-day period.&#xA0;

If your tracking shows your parcel as delivered but you can’t locate it, please try the following first:. If you’re still unable to locate your parcel after completing these checks, please contact our Customer Care team via the chat icon and we’ll be

My order is marked as delivered, but I have not received it

Order Enquiries

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My order is marked as delivered, but I have not received itUpdated a day ago