I have received the wrong itemUpdated a day ago

If you’ve received an incorrect item, please contact our Customer Care team via the chat icon as soon as possible so we can resolve this for you.

Please provide the following information:

• Order number (e.g. LL123456)
• Email address used at checkout 
• Details of the incorrect item you have received
• Details of the item you did not receive
• Clear photograph of the incorrect item, including photos of the swing tag and inner size label
• Photographs of the barcode on the product bag

Please note: To allow our team to investigate your incorrect item, you must contact us no later than 7 days after your parcel is delivered.