I can't access the Returns CentreUpdated a day ago

If you’re having trouble accessing our Returns Centre, there are a couple of things to check first.

Check your details

Please make sure you’re entering:

• The correct order number (e.g. LL123456)
• The email address used when placing the order

If you’re unsure which details were used, our Customer Care team can help confirm this for you.

Still not working?

If your details are correct and you’re still unable to access the Returns Centre, please contact our team and include a screenshot of the error message you’re seeing.

This helps us investigate and resolve the issue as quickly as possible.