Contact UsUpdated a day ago

If you need help, our Customer Care team is here for you.

The quickest way to get support is through our chat widget, located in the bottom right-hand corner of your screen.

How it works
Please start with our visual assistant. We have made huge improvements to our level of support and our Virtual assistant can now answer most questions efficiently and comprehensively. 

If needed, your conversation will be passed to a member of our Customer Care team.

Our live support team are available Monday to Friday, 8am–4pm.

To help us assist you faster

Please have the following ready where possible:

• Your order number (e.g. LL123456)
• The email address linked to your order
• Any relevant photos or screenshots

Good to know

To avoid delays, please only contact us through one conversation for the same query.

During busy periods, response times may be slightly longer than usual.