Are Returns Free?Updated a day ago
Returns are free when you choose an exchange via drop-off / locker or opt for store credit. Items returned for a refund are subject to a small fee, which will be deducted from your final refund total.
Exchanges
- Drop-off / Locker: Free
- Home Collection: £0.99
Return fees for refunds:
- Drop-off / Locker: 1.99
- Home Collection: 2.99
Important
There are no return fees if you choose store credit.
Return fees only apply when returning items for a refund, and are deducted once your return has been processed.
You can register your return or exchange via our Returns Portal.